CleanMyMac Ten Frequently Asked Questions

Experience free to poke around — we've got answers for common questions well-nigh activation, license, compatibility, upgrades, and more.

  • Is CleanMyMac X safe to use?

    CleanMyMac has a x-year history of cleaning and maintaining Macs all over the world. This huge experience allowed u.s. to create truly reliable and e'er updated Safety Database that prevents wrong cleanup selections and keeps all user data condom. Past default, CleanMyMac X offers to remove only automatically generated data related to organisation and app process. All of them are either unneeded, outdated, or can be restored easily.

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  • What macOS versions does СleanMyMac X support?

    CleanMyMac Ten works on macOS ten.10 and higher.

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  • Does CleanMyMac X have a free trial version?

    Yes, y'all tin can try CleanMyMac X for complimentary, just its trial version has sure limitations. Observe out more in this article.

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  • What's the divergence between a one-time buy, subscription, and Setapp subscription?

    With a one-time purchase, you need to pay once but this pick includes only minor software updates. All major ones are paid. Meanwhile, CleanMyMac X and Setapp subscription users receive major and minor updates for free. Plus, Setapp users besides become access to 100+ other useful apps for a Mac.

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  • Do you have a discount on CleanMyMac X?

    Yous tin can claim a disbelieve if you're:

    • An owner of whatever paid MacPaw production license;
    • A pupil or educator;
    • An Apple or FileMaker employee;
    • An possessor of a coupon lawmaking.

    You can discover the detailed info about coupons and discounts hither.

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  • What's the difference between CleanMyMac X from the App Shop and the one from the developer's website?

    Guidelines of Apple don't permit some of CleanMyMac X features, and then nosotros had to remove them from the App Store version. The MacPaw Store and Setapp editions of CleanMyMac 10 don't have such limits. You lot can observe a detailed comparing of CleanMyMac X editions here.

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  • Is the subscription renewed automatically after the electric current 1 expires?

    Yeah, the subscription is renewed automatically. If there are no funds available, the subscription is suspended, and CleanMyMac is switched to a trial fashion. In this case, nosotros'll besides send y'all a reminder in an e-mail.

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  • Tin can I pay for the subscription monthly instead of yearly?

    Aye, if you lot choose the Setapp subscription. For CleanMyMac X users, only an annual plan is available.

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  • How do I change my subscription to a erstwhile buy?

    You have to cancel your subscription (use our License Management arrangement) and so buy a permanent license.

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  • Can I return my CleanMyMac Ten license and go the coin back?

    Yes, y'all can. For more details, please refer to our Refund Policy. However, please allow us know if at that place's anything we tin can exercise for y'all before y'all go. We'd also ask y'all to share whatsoever feedback on CleanMyMac X with our Client Support. Exist sure, that'll assist us improve CleanMyMac for you and other users.

    If you take the App Store version of CleanMyMac X, delight refer to https://reportaproblem.apple.c....

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  • On how many devices tin can I utilize CleanMyMac 10?

    You tin buy any number of CleanMyMac 10 licenses (both onetime purchase and subscription) for i device (a single license), 2 devices (a double license), and 5 devices (a "family" pack). All these options are bachelor at our shop.

    If you demand another purchase option, delight contact Support.

    If y'all have the App Shop version of CleanMyMac X, use it on all devices connected to your Apple ID account.

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  • Why does my CleanMyMac Ten lack some features you've promoted on your website?

    The merely explanation is that y'all take the App Store version of CleanMyMac X, which indeed doesn't include all features described on our website. Unfortunately, Apple has strict application guidelines and doesn't permit some of the CleanMyMac X features.

    Y'all can find explanations and the comparison of available CleanMyMac X versions here. If the App Store version is not your case, please contact united states of america.

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  • How can I move my CleanMyMac 10 license to some other Mac?

    If you'd like to use your activated license of CleanMyMac X on another Mac, you need to abolish or reset your activation commencement. And then, you can install and actuate CleanMyMac on your new computer. Detailed instructions are here.

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  • Where can I find my activation number?

    Later y'all purchase CleanMyMac, we ship y'all an activation code in an email. If yous don't take information technology, use our License Management system. Find out how.

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  • How exercise I upgrade to a multi-license?

    Every bit a CleanMyMac user, you can get a license for 2, 5, or even more than Macs at a 50% disbelieve. The upgrade instructions are here.

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  • A MacPaw business relationship is a new manner of activating and managing apps from the MacPaw Store. For now, it'south bachelor only to the most recent CleanMyMac customers. You can find out more about it here.

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  • How tin can I get my MacPaw account?

    Now, the merely style to get a MacPaw account is to buy a new license of CleanMyMac X in the MacPaw Store. Unfortunately, nosotros tin can't connect current users of CleanMyMac X at this moment, but nosotros're working on it.

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  • How practise I cancel my subscription?

    If you purchased CleanMyMac X from the MacPaw Shop and now want to cancel your subscription, open the MacPaw Subscription Manager and log in with the email y'all used to pay for the subscription. Now, find the subscription you lot want to abolish and click Cancel Subscription.

    Nosotros're really sorry you lot're leaving. Please give us a adventure to make CleanMyMac a improve application by dropping a bulletin to our Customer Care Team.

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  • How practice I renew my subscription?

    If you've cancelled your subscription earlier, and now desire to get CleanMyMac X back, you simply need to purchase a new license on MacPaw Store.

    The indicate is, when yous cancel the subscription, CleanMyMac 10 continues providing all of its features and updates till the cease of the current subscription period (the one you've already paid for). So, when the paid flow ends, you simply buy a new license.

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  • How practice I update my payment details?

    If you purchased CleanMyMac X from the MacPaw Store, go to the MacPaw Subscription Manager and log in to it with the email you lot used to pay for the subscription. When you're in, click Update Payment Method, choose either Card or the PayPal option and enter your new payment information.

    If you have the App Store version of CleanMyMac X, delight follow these instructions: https://back up.apple.com/en-u.s.a./HT201266.

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  • Why was my menu declined?

    If you lot get letters like "transaction declined" or "invalid payment method" while paying for the CleanMyMac subscription on the MacPaw Store, y'all should check your payment details.

    To exercise this, log in to the MacPaw Subscription Managing director with the email you used to pay for the subscription. And so, click Update Payment Method, choose either Menu or the PayPal selection and review all your payment information (including a credit carte du jour number, its expiration engagement, CVV, etc.). Also, you can try another payment method or another credit bill of fare.

    If you still get some error, please contact CleanMyMac's Client Care Team.

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  • Why was my card charged incorrectly?

    Usually, information technology happens if the currency of the subscription fee differs from the currency of your bill of fare. In this case, a conversion charge per unit may affect the corporeality of your payment. Also, some banks additionally charge a currency conversion fee so y'all should check this scenario too.

    If yous're certain that your instance has nothing to do with the conversion issue, please contact our Customer Care Team.

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  • How do I go back from a Beta version to the latest CleanMyMac X?

    The easiest way is to use the self-uninstallation of CleanMyMac X Beta and then get the latest live version. Do the post-obit:

    1. Open up your CleanMyMac X and get to the Uninstaller module.
    2. Find and select CleanMyMac X from the list, click Uninstall, and follow the prompts.
    3. Later completing the uninstall, download and install the latest official version.

    Now, activate CleanMyMac X using your subscription or license details.

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  • How ofttimes should I run cleanup scans with CleanMyMac?

    Although the respond depends on how intensively your Mac is used, these are the universal recommendations:

    - Run Smart Browse every week
    - Run Malware Removal and Privacy scans at least once a month
    - Run particular scans when yous demand to solve particular problems
    - Utilize CleanMyMac Menu daily for real-time monitoring and everyday utilities

      To know what these recommendations are based on, see this article.

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    1. Which libraries do you use for the Malware Removal module?

      The vulnerability database of the Malware Removal module is based on open source libraries, which nosotros continuously update with our ain entries. We are thoroughly working on creating an extensive malware database that volition care about the security of your Mac. For now, CleanMyMac'southward malware database is updated every calendar week.

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    2. Why are Photograph Junk and iTunes Junk modules absent on macOS Catalina?

      macOS Catalina 10.15 got numerous upgrades and improvements. In particular, iTunes was replaced with three new applications, and then in that location'due south no need in CleanMyMac'southward iTunes Junk anymore. Photos has besides gone through major changes which make CleanMyMac's Photograph Junk unnecessary. But there's still lots of work to practise for CleanMyMac: clean, protect, go your Mac into shape, put files to rights, and much more than.

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    3. Why CleanMyMac X stopped removing copies of mail attachments for Outlook?

      In that location was a risk of minor problems while cleaning attachment copies for Microsoft Outlook in offline mode. To safeguard our users, in version 4.8.nine (released on September 30, 2021) the Mail Attachment module temporarily ignores Outlook.

      We're working on the problem and promise to become the characteristic back in the nearest releases.

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    4. Can I buy CleanMyMac 3? Will it exist supported?

      No, CleanMyMac 3 is no longer available for buy, but we'll continue technically supporting it for at to the lowest degree one year after the official release of macOS Mojave. Don't worry, our Customer Back up will gladly help you lot with any questions regarding CleanMyMac 3 even after this period.

      All the same, if y'all really demand CleanMyMac 3, please contact our Back up Team.

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    5. Why CleanMyMac X is better than CleanMyMac 3?

      CleanMyMac Ten moved much further in maintenance capabilities than its predecessor. For example, the new version includes:

      • Smart Scan that not just finds junk simply also detects vulnerabilities and improves the efficiency of your Mac;
      • The upgraded Menu with multiple valuable instruments and instant features;
      • Malware Removal, which finds and neutralizes possible threats;
      • Optimization, which manages login items, hung and resource-consuming apps;
      • Updater, which monitors and delivers recent updates for your apps;
      • CleanMyMac X Banana, which guides through all maintenance and cleanup processes, gives communication, and gladly helps you.

      Also, CleanMyMac X is incomparably faster than CleanMyMac 3 and has a cutting-edge modern look.

      Read What's New to find out more than.

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    6. How can I upgrade to CleanMyMac Ten?

      If you are a paid user of CleanMyMac 3, CleanMyMac 2, or CleanMyMac Classic, y'all can upgrade to the Ten version with a 50% discount. In general, yous have three upgrade options:

      • - A one-fourth dimension buy CleanMyMac 10 at a 50% discount;
      • - Subscription to CleanMyMac X at a l% disbelieve (on the 1st year);
      • - Subscription to Setapp, which includes a full access to CleanMyMac Ten and its farther upgrades.

      Find out how to upgrade to CleanMyMac X here.

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    CleanMyMac X

    Make your Mac X times cleaner, faster, safer

    CleanMyMac 10 has all the tools you need to take care of your Mac. Gratis up gigabytes of space, speed up your Mac, protect it from malware — all it takes is a click.

    CleanMyMac X

    CleanMyMac X CleanMyMac X